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CORPORATE / BULK ORDERS

For Tableware products, Fill up the bulk form with your monthly requirements.
For Corporate orders and Logo customizations, you could write to
connect@shunya.co or call - 09920407033. 


PAYMENTS


1. How do I pay for my order?
You can pay for your order using credit cards (VISA, Mastercard, American Express. You can also use your debit cards and NetBanking. We do not offer Cash on Delivery yet.


2. What should I do if my payment doesn't get through or fails?
If your payment transaction fails, please contact our Customer Service immediately on 09920407033 or email us at 
connect@shunya.co 

SHIPPING AND DELIVERY

1. Do I have to pay shipping charges?
Shipping is free within India for all orders above Rs. 1500/-
A small convenience charge of Rs. 60/- is applicable for orders below Rs. 499/- and Rs 100/- for orders below 1499/-.

For some products, we offer free shipping. Please refer Product Description for each of the products before placing the order.


2. By when will I receive the ordered products?
We process all orders within 48 hours and ship them through trusted and reputable courier companies. We try to deliver the products to you within 3-4 working days in major cities. However, the duration of the delivery can take 8-10 working days depending on your delivery location. Shunya Alternatives is not responsible for service transit time. Delivery time to the end user is subject to factors beyond our control ("Force Majeure Event") including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.

In case of urgent deliveries, please get in touch with customer care at 09920407033 for expediting deliveries or checking delivery times before placing the order.

3. Why have I received only a part of my order?
Based on availability of products in the inventory, we may send you a partial order shipment. We will inform you in such cases and will try and fulfill the remaining order at the earliest.



ORDER TRACKING

 

1. How do I know if my order has been placed successfully?
You will get an order confirmation email shortly after you place the order. If you do not get the order confirmation email, please get in touch with us immediately at connect@shunya.co or call us at 9920407033

2. How can I track my order?
You would also get a confirmation email when your order is shipped with the order tracking details.

3.How do I check the status of my order?
Login to your account on # or Write to us at connect@shunya.co or call at 09920407033
REVIEW/FEEDBACK

We are a growing company and first generation entrepreneurs who want to see a better happy world. We would love to hear your feedback and improve our services. After all, we are all in it for a greater cause.

For Feedback, you could write to us at yash@shunya.co.

After 10-15 days of your purchase, you shall receive an email from YOTPO. They are our third party partners collecting reviews for each of our products and services. You can write a review from your in-mail. These reviews help us build credibility and inspire other buyers to make an eco-friendly choice.

For some reason, if you are dissatisfied with our services, do let us know how we can make the experience a fulfilling one.
*We may use your reviews to highlight the products on social media platforms.

CANCELLATION / MODIFICATION

 

1. Can I cancel an order?
Orders once placed cannot be canceled as we start processing the order as soon as it is received. Exceptions can be made at the sole discretion of Shunya. Please contact us quickly if you want to cancel, or modify your order. Any changes can only be made before the order is shipped.

2. How do I contact Shunya Customer Service Team?
You can get in touch with our Customer Service by sending us an email to connect@shunya.co or can call us on 09920407033 between 10 a.m. and 7 p.m (Monday – Friday)

3. How can I exchange or return my order?
Please refer the return and exchange policy.

 

 

SUPPORT

 

Our normal support hours are Monday through Friday. 10 am to 7 pm IST.
Email: connect@shunya.co
Phone Number : 09920407033
Urgent Calls : 09920877443